שם המשרה: Junior Help desk technician and IT support  (131826) 

תיאור המשרה

CyberHat is looking for a Junior competent Help desk technician and IT support, to provide fast and useful technical assistance on computer systems.
You will answer queries on basic technical issues and offer advice to solve them as part of our IT team.

Responsibilities:
  • Internal point of contact for technical assistance
  • Performing troubleshooting through diagnostic techniques determining the best solution based on the issue and details provided by the employees
  • Direct unresolved issues to the IT manager
  • Follow-up and update employees regarding their ticket status
  • Providing technical support and responding in a timely manner to service issues and requests from customers
  • Setting up accounts for new users
  • Repairing and replacing equipment as necessary

Job requirement:
  • 1-3 Years of Proven experience as a help desk technician or other customer support role
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills, Customer-oriented and cool-tempered
  • BSc/BA in IT, Computer Science or relevant field - advantage
אזור  תל אביב
תאריך פרסום  01/01/2020